Boost Call Center Efficiency with Answering Machine Detection.
I-AMD Helps you achieve high accuracy in determining whether the call is being received by a person or by an answering machine. With advanced voice recognition, the machine makes decisions in microseconds to go to an agent or hang up the call, even before the answer.
I-AMD analyzes the client's response after the 200 OK and recognizes in a few seconds if it is a machine or a human, making the precise decision for the routing of the call.
Create interconnections for many clients and provide a single management interface, manage I-AMD capabilities and provide your clients with online data and statistics via web or API integrated with your dialer.
A large percentage of calls are unsatisfied by voicemail autoresponders or ad machines. This feature helps to insightfully identify the answering machine to avoid call charges and play an alternative voice record or hang up a call, significantly increasing agent efficiency.
The combination of SBC Apolocore + I-AMD forms a node capable of handling all routing safely and efficiently for any Call Center, integrating itself natively to its dialer. Fast and efficient integration.
Early analysis of the Mean RTP with complex algorithms of comparison of Frequency, amplitude, silent times determine with an accuracy of 98% if the response is from a human or a machine. It all happens before the customer answers, providing a really effective call for your agent.
A powerful web interface allows you to manage and get I-AMD processing statuses. Create user profiles for each functionality.
Assign the capacity of I-AMD channels and obtain important parameters for decision making.
In depth monitoring and analysis of service quality indicators in real time.
Receive statistics in real time via API. Execute the update procedures automatically from your call center to obtain the online statistics. Make decisions based on real information.
The I-AMD solution is combined with the powerful functions of Apolocore SBC as the main system, Apolocore I-AMD performs all security, routing, billing and other functions, as well as providing the excellent Answering Machine Detection functionality, which provides the perfect solution for a Call Center organizing and standardizing all the interconnection with its providers.