Automate high-volume calling, harness AI for automation and sales intelligence, and streamline operations like never before. Work email address.
Streamline call review with easily accessible and searchable transcripts that turn hours of work into minutes, for both live and recorded calls.
Reduce review time for long sales conversations to just a few minutes with clear, actionable AI-powered summaries. Review your quality control process.
Move from intuition to data-driven pitch refinement by leveraging AI's in-depth analysis of prospects' reactions to your sales pitches.
Streamline the evaluation process with automated, comprehensive, criterion-based call scoring, making it easy to analyze high-volume conversations.
Detects key words and phrases in conversations to execute security procedures or supervise Call Center agents.
Classify calls with a label that identifies the result, filter and analyze more relevant failure causes for technical follow-up.
Apolo-AI develops 4 stages of AI at the same time, processing transactions (calls) in real time without tedious file upload processes to external systems, which always delay results. The concept is "RESULTS ON THE GO."
Speech-to-Text Transcription: Instant transcription to text for identification and datagram purposes that combines text with audio in real time for analysis, keywords, and other relevant aspects that allow direct business evaluation.
Pattern recognition: AI can identify patterns in conversations that can indicate the quality of the conversation call, such as frequency of interruptions, duration of pauses, etc.
Call summary: Get a real analysis, AI reasons the context and interaction between A and B, identifies if the objective was met "THE GOAL", details the reasons for non-compliance, makes recommendations to interlocutors and generates the report for management.
Upon request from the authorities and in compliance with local laws, intercession profiles are applied for clients or numbers, the purpose is to provide the information to the competent authorities.
Analysis of quality and customer satisfaction in Call Center services. Under call recording notice, Apolo Intercept can evaluate the quality and performance of agents, compliance with standards and customer service procedures.
Node to record and store Contact Center calls in a structured way with easy export and organization of information.
Apolo-AI can integrate with any telecommunications architecture over SIP protocol. It works as a system that is interspersed between centers or platforms to perform interception and analysis functions. The connection can be made as a local probe on any node or simply as an intermediate node between the caller and the terminating Gateway.
Monitor calls and status online, intercept and listen to the call from side A or B as needed. Additionally, you can create Intelligent interception profiles.
Currently it is a challenge to find threats or fraud, the intelligent detection tool will be able to detect words or phrases mentioned in one or thousands of calls, by simply writing them in a detection profile the system will perform an analysis providing a detailed result of the call and the threat found, the call time, etc.
This same detection tool is used for the analysis of conversations between Agents and Customers, additionally providing customer satisfaction analysis based on Artificial Intelligence emotion models.
Obtaining the transcription of Text calls can be extremely useful when you need to perform quality analysis or evaluate detection using keywords. TVT allows you to obtain calls transcribed into text with a high degree of precision thanks to the AI models incorporated into the system.
The satisfaction analysis is carried out by analyzing the variables with Regenerative AI, the words, feeling, expression and others will evaluate whether a conversation was satisfactory, neutral or negative.
