Your customers already message you on WhatsApp. Now answer like a pro — with real agents, native calls and AI that answers on its own. One platform for WhatsApp, voice and SMS, powered by your own softswitch.
WhatsApp isn't just another channel — it's the channel. The real question isn't whether your customers use it, but whether your business is ready to answer there like a pro, with agents, voice and AI.
Approximate figures for reference. Sources: Meta earnings 2025, Statista 2025.
Most companies use the plain WhatsApp Business app: one phone, no agents, no AI, no recordings, no analytics. Apolo brings the full power of a carrier-grade platform into WhatsApp — and keeps voice, SMS and billing on the same platform.
One platform. Voice, chat, AI and SMS — one balance, one bill, one team. Everything your customers need, on the channel they already use.
No code, no servers to set up on your side. One guided flow and you are live — because Apolo is the technology provider behind the connection.
Sign in with Facebook Business and pick or create your WhatsApp Business account.
Add and verify your phone number with the code Meta sends you.
Add your team, pick an AI profile and set business hours.
Start receiving chats and calls, with AI and reporting from day one.
Not a chat widget — a complete omnichannel console built on top of your softswitch.
Receive and place native WhatsApp calls right from the agent console — no extra app, with mic and speaker selection.
Your whole team on one number. Assign chats, see who is online, and let one agent answer while others keep working.
Grounded AI replies only with the knowledge you load. If it doesn't know, it hands off to a human — it never makes things up.
Every conversation summarized: customer category, sentiment, agent score and likelihood to close — with next-step tips.
WhatsApp calls are recorded and transcribed on-premise with your softswitch pipeline, then fed into the AI analysis.
Outside your schedule, incoming calls are declined automatically and the customer gets an instant WhatsApp message.
Send and receive images, PDFs, audio and video with your customers — everything stays in the conversation.
Agents coordinate a case with private direct messages, with unread badges and a discreet sound — without leaving the console.
Canned answers by campaign and bulk template sending to reach many contacts, fully compliant with Meta.
Voice + WhatsApp + SMS history and AI insights per customer — the context your agent needs before replying.
WhatsApp, voice and SMS share one platform, one balance and one billing. Reach every customer from the same place.
A dedicated Apolo Agent app for Windows and Mac, and an installable mobile app for iPhone and Android — your agents reply, call and use AI from anywhere.
Chats and WhatsApp calls flow through the very pipeline that transcribes, analyzes and scores your phone calls — so the AI understands the whole customer, voice and text together.
The call audio is captured and stored securely.
On-premise speech-to-text turns it into clean text.
Summary, category, sentiment and objections, in seconds.
Agent score and likelihood to close, with tips to advance.
The plain app was built for one person with a phone. Apolo was built for a company.
| Capability | WhatsApp Business app | Apolo WhatsApp |
|---|---|---|
| Multiple agents with roles & chat assignment | Up to 10 linked devices | ✓ |
| Native calls with recording & supervision | Personal calls only | ✓ |
| Grounded AI with your own knowledge base | Meta AI, by availability | ✓ |
| Call recording, transcription & AI analysis | ✗ | ✓ |
| Advanced business hours (auto-reject call + message) | Away messages | ✓ |
| Internal agent-to-agent chat & case hand-off | Chat assignment only | ✓ |
| Customer 360° (voice + chat + SMS history) | ✗ | ✓ |
| Same platform, balance & billing as voice/SMS | ✗ | ✓ |
| Bulk template campaigns with segmentation & reports | Broadcasts, limited | ✓ |
| Dedicated agent desktop app (call handling) | Messaging app only | ✓ |
“WhatsApp Business app” = Meta’s free app with linked devices. Apolo WhatsApp runs on the official WhatsApp Business Cloud API, with your softswitch for voice, recording and AI.
A real omnichannel console — not a chat widget. This is what your agents and admins actually see.
Agent console
Apolo IA
Call reports
Team & internal chatOne app for any Apolo server: your agents just enter their softswitch address and sign in. Real microphone handling for crystal-clear WhatsApp calls, system notifications and a dedicated window — on Windows and macOS.
Give your customers voice, chat, AI and real agents — on the app they already have on their phone. We set it up for you.