Softswitch Class 4 / 5  ·  IAMD ·  AI  ·  SMS  ·  v2.1

The brain that moves
all your VoIP traffic

A Softswitch is not just routing — it’s the central intelligence that decides how, when and at what cost every call travels through your network. With integrated IAMD it detects voicemails automatically, with Artificial Intelligence it transcribes, scores and audits every human conversation, and with native Transcoding (G.711, G.729, Opus, AMR) it interconnects networks regardless of codec. And now, with SMS, you reach your customers from the same platform. Apolo Softswitch puts that control in your hands.

Class 4/5
Architecture
IAMD + IA + SMS
Detection · AI · SMS
99.9%
Uptime
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Class 4/5
Integrated Switching
Billing
Real Time
CDR
Detailed Reports
API
Portability, IAMD & AI
5000 CC
Concurrent Calls
250 CPS
Calls per Second
Product Video

See Apolo Softswitch IAMD + IA + SMS in action

In 90 seconds: high-capacity routing, real-time answering machine detection, on-premise transcription and AI call analysis with compliance audit — all in one platform.

Smart Routing & Failover IAMD · Early Media Detection On-Premise Transcription AI Insights Level 2 Audit Mode
For Telecom Operators For Call Centers

One platform. Two industries.
One result: more efficiency, lower cost.

For operators and carriers, Apolo Softswitch handles routing, billing and SIP traffic in real time without external tools.
For call centers, the integrated IAMD eliminates wasted time on voicemails, and the AI transcribes, scores and audits every human conversation.

Advanced Routing & Failover Billing & Real-Time Rates Monitor Active Calls SIP Traffic Balancer ANI Random / Prefix Magic Exportable CDR Reports Portability API Integrated SIP Tracer Balances & Alerts per Client CCA Module (Access Charges) IAMD API  — AI Voicemail Detection Transcoding  — G.711/G.729/Opus/AMR Multi-Client Portal On-Premise Transcription AI Call Analysis  — Summary & Objective Yes/No AI Insights Level 2 Audit Mode  — Evidence to the second
Featured  ·  Apolo Softswitch

IAMD — Intelligent
AI Voicemail Detection

Call centers lose time — and money — when an agent waits on a call that landed in voicemail. IAMD detects the voicemail automatically and acts in milliseconds, before the agent says hello.

Hang up automatically

The call is released instantly. The agent is immediately available for the next contact.

Leave pre-recorded message

The configured audio plays back. The agent never intervenes.

I want to see IAMD in action  
Direct impact on your operation
Less agent time wasted
The agent doesn’t wait on voicemail. Released immediately to handle the next productive call.
Fewer billed minutes
You don’t pay the carrier for voicemail minutes. Effective cost per minute drops significantly.
Lower cost per contact
More human calls in the same time = better conversion ratio per agent.
Lower cost per conversion
Each sale or conversion requires fewer attempts. Call center ROI skyrockets.
New  ·  Artificial Intelligence

Know what happened
on every call

IAMD tells you who answered. The AI tells you what was said, whether the objective was met, why the call was won or lost and whether your script was followed — with the exact quote and second as evidence. Transcription runs 100% on-premise.

100%
Calls scored by AI
0–100
Agent score
On-prem
Your data stays home
On-Premise Transcription

Every human call becomes searchable text with timestamps. Audio never leaves your servers.

AI Call Analysis

Executive summary and objective met Yes / No, using your own no-code criteria per campaign.

AI Insights Level 2

Agent score, customer sentiment, loss reason, objections and topic — plus dashboards and PDF reports.

Audit Mode

Script checklist evaluated as Met / Not met, with quote and exact second. Stereo agent / customer view.

New · SMS

Reach your customers
by SMS, from the same platform

Connect your own SMS carriers over SMPP and sell SMS with the same clients, tariffs, balance and portal you already use for voice. Your clients send from their CRM or dialer with a simple API — and only pay for messages that are actually delivered.

SMPP
Your own carriers
REST API
Per-client token
Delivered
Only then charged
Routing & Failover

Longest-prefix routes with priority, backup carrier and number-length validation.

Pay Only When Delivered

Balance reserved on send, charged on delivery report, released if it fails.

Secure Client API

REST/JSON or simple GET, per-client token and authorized trunk IPs only.

Every Character Arrives

@, accents, ñ and emojis delivered right, per-carrier encoding and long messages joined on the phone.

POST /sms-api/v1/sms  Authorization: Bearer sms_…
{"from": "MYBRAND", "to": "56912345678", "text": "Your code is 123456"}
→ 202 {"id": "5269b8b7-…", "parts": 1, "status": "submitted"}

How does Apolo Softswitch IAMD + IA + SMS work?

From incoming call to final destination, the Softswitch makes every decision in milliseconds — including detecting whether there’s a human or a voicemail on the line — and then the AI analyzes every human conversation.

1
Incoming call

SIP traffic arrives from your client or provider.

2
IAMD Detection

Instantly detects if a human or voicemail answered. Hangs up or leaves pre-recorded message automatically.

3
Routing Engine

Chooses the best route by LCR, priority and ANI.

4
Live Billing

The call is rated in real time, second by second.

5
CDR & Report

When the call ends, the CDR is logged and available.

6
AI Analysis

Human calls are transcribed, analyzed, scored and audited automatically.

Ready to scale your operation?

Talk today with a specialist
in Softswitch & AI for VoIP

We’ll show you how Apolo Softswitch IAMD + IA + SMS can adapt to your current infrastructure and take your operation to the next level.